Return & Exchange

Return & Exchange Policy

At Frost Wolf Trading, we are committed to providing you with a hassle-free shopping experience. If you are not satisfied with your purchase, we offer a flexible return and exchange policy to ensure customer satisfaction.

1. Eligibility for Returns & Exchanges

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unworn, and in their original packaging with tags attached.
• Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return or exchange.
• Certain items such as final sale products, perishable goods, personalized items, and gift cards are non-returnable.

2. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact our support team at info@frostwolftrading.com with your order number and reason for return.
2. Our team will review your request and provide a return authorization along with instructions.
3. Ship the item back to our return address using a trackable shipping service.
4. Once received and inspected, we will process your refund within 5-7 business days.

3. Exchange Process

If you need to exchange an item:

1. Contact our support team with your order details.
2. Return the original item following the return process.
3. Place a new order for the desired item.
4. Once we receive the returned item, we will process the exchange and ship the new item to you.

4. Refund Policy

• Refunds are issued to the original payment method.
• Shipping charges are non-refundable, unless the return is due to a defect or incorrect item.
• If the returned item does not meet our eligibility criteria, a refund may not be processed.

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item or defective product).
• If the return is approved due to an error on our end, we will provide a prepaid return label.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please:

• Contact us immediately at info@frostwolftrading.com with photos of the issue.
• We will arrange a replacement or refund at no additional cost.

7. Contact Us

For any return or exchange inquiries, reach out to us: 📞 Phone: +1-214-638-8350
📧 Email: info@frostwolftrading.com
🌐 Website: https://frostwolftrading.com/