Help Center

Welcome to the Frost Wolf Trading Help Center. We’re here to assist you with any inquiries regarding our products, orders, shipping, returns, and more. Below, you’ll find essential information and support options to ensure a smooth experience with us.

1. Contact Us

Need immediate assistance? Reach out to us via: 📞 Phone: +1-214-638-8350
📧 Email: info@frostwolftrading.com
🌐 Website: https://frostwolftrading.com/

Our support team is available Monday to Friday from 9:00 AM to 6:00 PM (EST).

2. Order Support

• Placing an Order: Browse our catalog and place your order directly on our website.
• Order Confirmation: Once your order is placed, you will receive a confirmation email with order details.
• Tracking Your Order: After shipping, you will receive a tracking number via email.

3. Shipping & Delivery

• Orders are typically processed within 1-3 business days.
• Standard delivery time is 5-10 business days.
• Expedited shipping options may be available—contact us for details.
• For international orders, please reach out to discuss shipping feasibility.

4. Returns & Refunds

• We accept returns for damaged or defective items within 7 days of delivery.
• Contact us at info@frostwolftrading.com with order details to initiate a return.
• Refunds are processed within 5-7 business days after receiving the returned product.

5. Payment & Billing

• We accept major credit/debit cards, bank transfers, and secure online payments.
• If you have billing concerns, please email info@frostwolftrading.com.

6. Frequently Asked Questions (FAQ)

For quick answers, check out our FAQ Page.

7. Business & Wholesale Inquiries

Looking for bulk pricing, partnerships, or wholesale orders? Contact our sales team at info@frostwolftrading.com or call +1-214-638-8350.

We’re committed to providing you with the best customer service experience. If you need further assistance, don’t hesitate to reach out!