Refund and Returns Policy

Refund and Returns Policy

At Frost Wolf Trading, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the conditions and process for returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

• Items must be returned within [X] days of delivery.
• Products must be unused, in original packaging, and in resalable condition.
• Proof of purchase (order confirmation or receipt) is required.
• Certain items, such as perishable goods, customized products, or clearance items, may not be eligible for return.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our support team at info@frostwolftrading.com with your order details and reason for return.
2. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Ship the item to the provided return address. The customer is responsible for return shipping costs unless the item is defective or incorrect.
4. Once we receive and inspect the item, we will process your refund or exchange within [X] business days.

3. Refund Policy

• Refunds will be issued to the original payment method.
• Processing time may vary based on your payment provider.
• Shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

We offer exchanges for defective or damaged products. Contact us at info@frostwolftrading.com for assistance.

5. Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Downloadable software or digital products
• Used or damaged items (unless received in such condition)

6. Contact Us

For any questions regarding our Refund and Returns Policy, reach out to us: 📞 Phone: +1-214-638-8350
📧 Email: info@frostwolftrading.com
🌐 Website: https://frostwolftrading.com/